Soothing the Angry Caller With Proper Phone Etiquette

As a rule of thumb, when there’s growling instead of purring, someone’s NOT happy!

For many of our more seasoned process server’s out there, we already know that leaving a note behind on a defendant’s door has its advantages and disadvantages. However, sometimes those disadvantages can be completely blown out of the water when you receive that call back. Who are you? What do you want? Why did you leave a note on my door? These are just some of the more common questions asked in that not-so-kind “inside voice” we all expect but often dread.

Turning a growler into a purrer is both a science and an art. In reality, it actually involves effect customer service skills and basic telephone etiquette. Without them, your individual and/or business reputation run the risk of embarrassment or even simply losing money and clients as your service continues to let people down.